Last updated: October 9, 2025

At Roasted Cherry, every product is crafted and curated with care. We stand behind the quality of our offerings and want you to feel confident with every purchase. If something isn’t quite right, we’re here to make it better—with grace, efficiency, and a touch of hospitality.

1. Return Eligibility

We accept returns for eligible items within 14 days of delivery, provided they meet the following conditions:

• Items are unopened, unused, and in their original packaging
• Items were purchased directly from roastedcherry.com
• Items are not marked as final sale or non-returnable

Due to the nature of our products, we are unable to accept returns on opened coffee bags, used accessories, or digital content.

2. How to Initiate a Return

To begin a return, simply email us at support@roastedcherry.coffee with your order number and reason for return. Our team will guide you through the next steps, including shipping instructions and any applicable return labels.

Please note:

• Return shipping costs are the responsibility of the customer unless the item was damaged or incorrect
• We recommend using a trackable shipping method to ensure safe delivery

3. Refunds

Once your return is received and inspected, we will issue a refund to your original payment method within 5–7 business days. You’ll receive a confirmation email once the refund has been processed.

Refunds are issued for the product cost only; original shipping fees are non-refundable unless the return is due to our error.

4. Exchanges

At this time, we do not offer direct exchanges. If you’d like a different item, we recommend returning your original purchase and placing a new order.

5. Damaged or Incorrect Items

If your order arrives damaged or incorrect, we sincerely apologize. Please contact us within 48 hours of delivery at support@roastedcherry.coffee, and we’ll make it right—whether that means a replacement, refund, or store credit.

6. Subscription Orders

For recurring deliveries, changes or cancellations must be made at least 48 hours before your next scheduled shipment. Refunds for shipped subscription orders follow the same eligibility criteria as standard purchases.

7. Wholesale and Custom Orders

Wholesale and custom orders may be subject to separate terms. Please refer to your agreement or contact your Roasted Cherry representative for details.

We’re committed to making every experience with Roasted Cherry feel effortless and elevated. If you have questions or need assistance, our team is always happy to help.

support@roastedcherry.coffee