FAQ
About Roasted Cherry
What is Roasted Cherry?
Roasted Cherry is a family-owned coffee roasting and supply company committed to crafting premium, ethically sourced coffee. We blend luxury with warmth, offering beans, brewing gear, and educational resources for coffee lovers, cafés, and culinary professionals
What’s your brand philosophy?
We believe coffee should be exquisite yet approachable. Our brand celebrates craftsmanship, ethical sourcing, and the joy of sharing coffee—from quiet mornings to bustling cafés.
Where are you located?
Our roastery and showroom are based in Quezon City. We welcome visits from wholesale customers by appointment and ship locally and soon internationally.
Do you have a physical store?
We operate primarily online, but select products are available through partner retailers and pop-up events. Follow us on social media for updates.
Coffee & Sourcing
Where do your beans come from?
We source from trusted farms in Ethiopia, Colombia, Guatemala, Kenya, and beyond. Each origin is chosen for its quality, sustainability, and unique flavor profile.
Are your coffees organic or fair trade?
Many of our offerings are certified organic or fair trade. Others come from small farms practicing sustainable methods without formal certification. Full sourcing details are listed on each product page.
How do you ensure ethical sourcing?
We prioritize direct trade relationships, pay above-market rates, and support long-term partnerships that benefit farming communities.
Do you offer limited or seasonal releases?
Absolutely. We release small-batch, seasonal coffees throughout the year—often tied to harvest cycles or festive themes.
Roasting & Flavor
What roast levels do you offer?
We offer light, medium, and dark roasts, each tailored to the bean’s origin and flavor potential. Our roast level guide helps you choose based on taste preferences.
How do I choose the right coffee for me?
Explore our tasting cards, flavor wheels, and brewing guides. You can also filter by roast level, origin, or flavor notes—or contact us for personalized recommendations.
Can I request a custom roast profile?
Yes, especially for wholesale clients or bulk orders. We collaborate on roast development to meet your flavor and brewing goals.
What flavor notes should I expect?
Each coffee has a unique profile—ranging from floral and citrus to chocolate and spice. We provide detailed tasting notes and brewing suggestions for every product.
Ordering & Shipping
How do I place an order?
Browse our online shop, select your products, and check out securely. For wholesale or custom orders, visit our Wholesale page or contact us directly.
Do you ship internationally?
Currently we dont ship internationally but have plans to in the near future.
What’s your return policy?
Due to the perishable nature of coffee, we don’t accept returns on roasted beans. However, if there’s an issue, contact us within 7 days and we’ll make it right.
Can I subscribe for regular deliveries?
Yes. Our subscription service lets you choose your favorite coffee, delivery frequency, and roast level—so you never run out.
Education & Support
Do you offer coffee training or workshops?
Yes this is something we are planning to provide our customers in the near future so stay tuned. Topics include brewing techniques, sensory training, latte art, and café operations.
Where can I learn more about coffee?
Visit our Coffee Education section for brewing guides, flavor notes, origin stories, and more. We also share tips on social media and in our newsletter.
Can I contact someone for help?
Yes. Reach out via our contact numbers, Contact Page, Email, Facebook Page and through our other social media links. We respond within 24 hours, Monday to Friday.
Do you offer support for new café owners?
Absolutely. We provide startup kits, training, menu consultation, and ongoing supply support.
Community & Values
Is Roasted Cherry environmentally conscious?
We strive for sustainability in every step—from compostable packaging to energy-efficient roasting. We also support reforestation and clean water initiatives in coffee-growing regions.
Do you support local or global causes?
Yes. We donate a portion of proceeds to coffee-growing communities and local nonprofits. Giving back is part of our mission.
Can I visit your roastery?
We welcome visits by appointment. Come see how we roast, taste new releases, and meet the team behind the beans.
Do you collaborate with artists or creators?
Yes! We love partnering with visual artists, designers, and storytellers to create limited-edition packaging and seasonal campaigns.
Can I feature Roasted Cherry at my event?
We offer event support including pop-up brew bars, tasting stations, and branded giveaways. Contact us to discuss your needs.
